FlightFolio Support

Contact Support

For technical issues, subscription or purchase questions, bug reports, or general help, email:

pierrecharlesheppell@gmail.com

When reporting a problem, include your device model, iOS version, and a short description of what happened. Please do not send passwords or sensitive account credentials.

Subscriptions & Purchases

FlightFolio Pro is available through Apple’s in-app purchase system. Purchase confirmation, billing, subscription management, and refunds are handled through your Apple Account and the App Store.

• Use Restore Purchases inside FlightFolio if an existing purchase is not recognized.
• Manage or cancel an active subscription from your Apple Account subscription settings.
• TestFlight purchases are sandbox transactions and do not charge your payment method.

Flight Records & Exports

If you experience a problem saving a flight, viewing progress, or exporting a record, contact support with the steps that led to the issue and, if possible, a screenshot of the problem.

Important Notice

FlightFolio is a recordkeeping and organizational tool. Pilots remain responsible for ensuring that their records and operational decisions satisfy applicable regulations, company procedures, and aviation requirements.